Shipping
Should you have any queries regarding shipping please email hello@ronnieandco.com and we will get back to you.
How long will my order take to ship?
Standard orders received between Monday to Friday (excluding public holidays in Brisbane, Queensland) will be shipped within 2 - 10 business days. This can may take a little longer if we need to confirm order details and during busy periods (September through to January).
How do Pre-Orders work?
Pre-Order 2025 Daily Planners are set to dispatch mid-December. Please keep in mind that all items in your order will be shipped together, as we’re unable to split orders. As soon as your planner/bundle is ready, you’ll receive a tracking email to let you know your planner goodies are on their way. Please note: there are no cancellations on pre-orders.
Pre-orders are expected to dispatch by mid-December. This is an estimated date and may be subject to change due to unforeseen delays. We will update customers of any significant changes in dispatch timing.
How long does shipping take?
Free Shipping for orders over $59 AUD, New Zealand $20 AUD and various other countries (including Canada, USA, United Kingdom, Hong Kong, Brunei and Finland). Don't see your country listed, please email us hello@ronnieandco.com and we'll happily help you out.
Standard shipping within Australia takes approximately 3-15 business days (depending on location in Australia). We ship with Australia Post or courier. Please note: The extra volume of parcels that Australia Post and couriers are experiencing currently may affect the length of time your parcel is delivered. Please visit Australia Post
Christmas Postage
Ronnie & Co does not take any responsibility if an item does not arrive to you in time for a certain date due to postage delays. While we’ll do everything we can to get your order to you on time, we cannot guarantee delivery by a specific date due to potential postage delays beyond our control.
How long does Express Shipping Take?
Australia Post have stated with Express Post shipping that they will prioritise Express Post shipping as the fastest option, but may not always meet the next business day delivery standard. Order must be received by 12noon to qualify for Express Shipping.
Will my package include tracking?
Once shipped, you will receive a dispatched email and tracking number (if applicable).
Do you ship worldwide?
Yes! We do. Currently we are shipping to the United States, United Kingdom and New Zealand. . We use Australia Post for shipping our international orders. International customers may be required to pay sales tax, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are related to your order. Ronnie & Co is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the the parcel and you will not be entitled to a refund. If you have any further questions please email hello@ronnieandco.com