Returns

Change of Mind

We offer a 14-day change-of-mind policy from delivery for store credit or exchange (no refunds for change of mind). Items must be unused, unopened and in their original packaging, with proof of purchase. Gift cards can't be returned.

Partial returns of bundles forfeit the bundle pricing - your store credit will be the amount paid minus the full RRP of the items you keep.

Return postage is at your expense, and we don't credit original shipping. Please use a tracked service - we can't accept responsibility for parcels lost in transit. Once we receive and inspect your return, we'll email your store credit (issued as an e-gift card) or ship your exchange within 5 business days.

Exchanges

Exchanges follow the same conditions above and are subject to stock availability—if your preferred item sells out, we'll issue store credit instead. We'll charge or refund any price difference, and you'll pay for shipping both ways.

Sale & Imperfect Items

Sale and Imperfect Stock items are final sale - no change-of-mind returns or exchanges, so please choose carefully. Imperfect Stock has minor cosmetic flaws, reflected in the price; these aren't considered faults, and we can't provide photos of individual items. Any fault beyond what was described is covered below as normal.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, we'll make it right. Email us at hello@ronnieandco.com with your order number, a description and a photo before posting anything back, and we'll arrange a replacement or full refund to your original payment method, including return postage.

How to Lodge a Return

Email hello@ronnieandco.com with your order number and the items you'd like to return. We'll confirm your return and send you the return address.

International Orders

We accept change-of-mind returns under the same conditions. Return postage and any customs charges are at your expense.